Deliveries
We use Royal Mail and Parcelforce to deliver your orders. Our experience, over the last few years, is that orders will arrive, so please hold off contacting us to chase an order that's been dispatched - once we hand it over to the carrier there's nothing further we can do.
Shipping Deadlines
If we receive your order before 12 noon, Monday to Friday, it'll be sent out to you that day.
Orders received after 12 noon may not be sent out until the next working day.
On Saturday our post office closes early, so orders received after 11:00 won't be shipped until the next working day.
Once your parcel has been handed over to the carrier we have no control over it and can't change the delivery address etc.
UK Delivery charges
Most of the smaller items we sell are posted using Royal Mail 48, so will arrive within 2-3 days of you placing your order with us. These smaller parcels are tracked. The cost for this service is £3.25.
Large items, as indicated at the time of purchase, are sent out using Parcelforce. These parcels are tracked. You'll be given a tracking number in the email we send once your order has been sent out to you. The cost for this service is around £5.85 increasing a bit for items over 10kg.
Notifications
You'll receive an order confirmation email when you place your order.
You'll receive a despatch notification email when your order has been sent out to you.
Special instructions
If you've any special instructions for delivery please enter them in the notes section on your order and we'll do our best to ensure they're followed. We can't guarantee the postie will always follow such instructions!
Questions
If you've any questions about your order then please contact us:
Telephone: +44 (0)7939 486713
Email: hello@wormmagic.uk
Our opening hours are 10:00 - 16:30, Monday to Friday, 10:00 - 16:00 on Saturdays.